Ideally, book at least 24 hours in advance to ensure availability of your preferred treatment.

Please give us 24 hours notice to cancel free of charge. Late cancellations will retain the deposit as a cancellation fee.

Yes, all of our specialists are fully certified and experienced in providing high quality treatments.

We accept payments with debit or credit cards, cash, and through digital platforms such as MercadoPago, PayPal and Stripe. These options are available for both in-home and on-site services, facilitating a convenient and secure experience for all our customers.

Yes, you can reschedule your appointment at no additional cost, as long as you let us know 24 hours in advance.

The therapist will arrive at your home, apartment or hotel 15 minutes before the scheduled appointment to prepare the space and ensure that the service starts on time.

We will send you a reminder of your appointment via WhatsApp or email, ensuring you are informed and prepared for your wellness session.

If there is a delay of more than 15 minutes without prior notice, the time of your service will begin to count. After 30 minutes late, the therapist will leave and the payment made will be non-refundable.

For your appointment, we recommend that you wear comfortable clothing and be freshly showered. This will optimize your comfort and the effectiveness of the treatment, whether you enjoy the service in our spa or in the comfort of your own home.